Voice, Data, and Internet Solution. Telecommunications/Internet/Web Services Provider. Fully Integrated Communication Provider.

IP telephony provides a way for you to extend consistent communication services to all your employees, whether they are in main campus locations, at branch offices, or working remotely, or are mobile. IP telephony transmits voice communications over a network using open-standards-based Internet Protocol.

Cisco IP telephony products are a key component of the Cisco Unified Communications Solution, which delivers the business benefits of a converged network to organizations of all sizes. Use the Cisco Unified Communications Solution to:

Provide secure, reliable, scalable communications that take advantage of your LAN and WAN
Improve employee productivity through integration with innovative applications

Cisco Unified Communications Solution product also support a wide range of Session Initiation Protocol (SIP) capabilities including:

Support for presence-based applications
Simplified administration and maintenance, including introduction of an appliance model implementation for Cisco Unified Communications Manager
IP phones with enhanced SIP feature support, and Gigabit Ethernet support This network provides a secure foundation optimized for wired and wireless IP communications, and includes the ability to support IP-to-IP gateways for easy and cost-effective connectivity between independent voice-over-IP (VoIP) networks and analog phone gateways using your existing phone equipment.

Call Center Applications
Cisco Unified Customer Contact solutions provide an open, strategic platform that extend customer care beyond simple phone transactions and the traditional contact center to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video. Use Cisco Unified Customer Contact solutions to:

Make customer service agents more efficient and productive
Increase revenues through upsell and cross-sell opportunities while decreasing contact center costs
Deliver powerful self-service solutions that will enhance customers' experience
Build an IP-based customer interaction environment to adopt a new generation of customer-centric applications with highly flexible deployment models
Provide personalized service through unique customer-centric experiences

Unified Messaging and Voicemail
Enjoy unprecedented levels of collaboration, customer satisfaction, mobility, and security with Cisco Unified Communications Applications. Enable more effective and personal communications by integrating solutions such as:

Messaging
Voice, video, and Web conferencing
Unified communications clients

Using integrated directories with intelligent presence and preference information, these standards-based applications integrate transparently with common desktop business tools, helping users reach the right people and resources the first time.

Cisco Unified Personal Communicator transparently integrates with applications and network services to access voice, video, instant messaging, conferencing, and presence information.
Cisco Unified CallConnector for Microsoft Office features an easy-to-use toolbar in Microsoft Outlook and Internet Explorer that helps you streamline the communications experience and facilitate collaboration.
Cisco Unified MeetingPlace is an integrated voice, video, and Web conferencing solution for medium to large organizations.
Cisco Unity Connection provides options for voice or integrated messaging with advanced productivity features such as speech recognition and personal call transfer rules.

Network/IT Products

CityCare
Our CityCare Managed Service provides customers with a means of realizing the competitive benefits of Information Technology...

NetPulse
Your business success depends on your IT infrastructure. You need NetPulse to deliver proactive services...

Cisco IP Telephony
IP telephony provides a way for you to extend consistent communication services...

Cisco Premier Partner
Cisco Premier Certification recognizes and rewards partners that have achieved the Express Foundation Specialization...

Network Consulting
Citynet's technology team provides design, implementation and support services for network infrastructure and network operating system services...

IT Consulting
Auditing, training, outsourcing and risk management for the fast pace of growth of your business...

Hardware/Software
The exhaustive list of manufacturers we carry allows for easy one stop shopping for our customers...

Routing Solutions
The network router is quickly evolving from a device dedicated to connecting disparate networks to an integrated service....

Security Products
The most comprehensive approach to network security is an integrated solution....

Switching Solutions
Local-area network (LAN) switches are at the core of all networks, providing high-speed connectivity, applications, and communications systems....

Resources
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